Question 1

Do you support both send and receive?

Accepted Answer

Yes — Interac e-Transfer, EFT, and Wire are all designed for bidirectional send & receive flows. International transfers support outbound sends to 150+ countries with full tracking.

Question 2

What currencies do you support?

Accepted Answer

We currently support CAD, USD, and EUR wallets for sending and receiving. For other currencies, we reach 150+ countries via SWIFT and local rails — you send from your wallet and we deliver in the recipient's local currency.

Question 3

How fast are transfers?

Accepted Answer

Interac e-Transfer: typically under 30 minutes. EFT: 1–2 business days. Wire: 1–3 business days. SEPA: 1 business day (instant available). All transfers include real-time status tracking.

Question 4

What does financial hub mean?

Accepted Answer

A platform that can add services as modules over time while keeping one consistent flow, tracking, and confirmation model. Think of it as your financial operating system — payments today, more tomorrow.

Question 5

Is your platform safe?

Accepted Answer

Yes. FX Wallet is a FINTRAC-registered MSB (C100000126) that complies with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Your account is protected by bank-grade encryption (AES-256), multi-factor authentication, and 24/7 automated transaction monitoring. We maintain strict internal controls and conduct regular third-party security audits to safeguard your information and transactions.

Question 6

What are the fees?

Accepted Answer

We believe in full transparency. All applicable fees are clearly disclosed during onboarding and before you confirm any transaction — so there are never any surprises. You'll always see the exact cost before you send.

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